Customer Service

Repairs and returns

Satisfaction guarantee: if your product is defective, or if you are not satisfied for any reason, you can send it back in the original packaging for repair, replacement or a refund within 30 days of the purchase date (retailer receipt required). Exception: no return / no exchange on bathroom safety products and incontinence products for hygienic reasons.

We guarantee all our products against manufacturing defects.

  • Formedica reserves the right to charge at its sole discretion a restocking fee. Restocking fees may be charged when the package is open, there are missing components, packaging is incomplete or missing, or when there is evidence of user damage or excessive use. The restocking fee and any applicable taxes will be deducted from any amounts credited to you in connection with your product return.
  • Shipping/delivery fees are not refundable.

For product information call Formedica: 1-800-361-9671

Sales to companies, associations and sports teams

Formedica is committed to quality and innovation. Many businesses and associations chose Formedica products.

For bulk rate discount on quantity purchases, please contact our customer service.

Formedica offers bulk rate discount on quantity purchases of certain products, including worker’s belts, first aid kits, hot-cold compresses, underpads, gloves.  For corporate gifts or promotional items, we can also personalize certain items like first aid kits with your company name or logo.

  • Case quantities and/or minimum purchases only.
  • Formedica products are sold in many pharmacies across Canada.  To find a store near you, consult our retailers section.